FAQ for 1Number™

1. What is 1Number?

People can now call a single primary videophone number to reach you simultaneously at up to four of your Z videophone products and/or VP-200® or ntouch™ VP.

2. Do I have to pay to use 1Number?

No. 1Number is a unique service offered by The Z to make it easier for you to manage how you receive your ZVRS and point-to-point calls.

3. Do I have to download 1Number?

No. 1Number is now included as part of your My Profile account.

4. Does my primary number have to be a Z videophone?

Yes.

5. Can I choose my VP-200® or ntouch™ VP to be part of 1Number?

Yes, but only as a secondary number.

6. Will I get multiple Z Alerts from each phone tied to 1Number?

No. You will only get only one Z Alert from your primary videophone number.

7. If I have two Z-20s listed in My Profile, can I assign both of them to 1Number?

No. 1Number can accept only one of each type of videophone. For example, if you have two Z-20s, two Z4 numbers and a VP-200® listed in your My Profile, you can only assign one Z-20, one Z4 and the VP-200®.

8. I have a personal 800 number, can I assign this to 1Number?

No. 1Number videophone numbers must be 10-digit local numbers.

9. Can I modify my 1Number preferences at any time?

Yes. You can modify your 1Number preferences from your computer by logging into your My Profile account.

10. If I use 1Number, do I have to have Z Box, too?

No. Z Box is optional. The primary function of 1Number is to ring simultaneously to your selected videophones (up to four). This happens even if you do not have Z Box. Likewise, when you answer a call on any of your 1Number videophones, the other videophones tied to 1Number will immediately stop ringing.

11. If I have Z4 as my primary number and it is offline, will my secondary 1Number phones ring anyway?

Yes!

12. Who do I contact if I have any issues with 1Number?

Just call The Z’s Customer Care team for assistance at 866.932.7891 or send an email to help@zvrs.com.