a. Z5 Mobile for Android Smartphone and Tablet is available to download now!
FAQ for Z5 Mobile for Android
1. Can I download Z5 Mobile for Android Smartphone and Tablet now?
2. What is Z5 Mobile for Android?
a. Z5 Mobile allows you to make and receive both point-to-point and VRS calls on Android devices.
3. Can I use Z5 Mobile to make calls to VP200 ® and nTouch ™?
a. Yes! Z5 Mobile can make calls and receive calls from VP-200® and nTouch ™.
4. How much does the Z5 Mobile app cost?
a. There is no charge to download or to use the Z5 Mobile app. Go to Google Play and search for Z5 Mobile to download and install the app on your Android device.
5. Can Z5 Mobile be used with any Android device?
a. No. Most devices will work, must have Android 2.3 or higher, External storage such as SD card, camera (front and/or rear.)
6. What do I need to make Z5 Mobile calls?
a. Approved Android device
b. Z5 Mobile app from Google Play
c. A free My Profile account at www.zvrs.com
d. WiFi or cellular connection
7. Can a hearing person make calls to a deaf person that is using Z5 Mobile?
a. Yes! Z5 Mobile is designed to allow a deaf person to both make and receive ZVRS calls, just like our Z5 Desktop app for PC or Mac computers. The hearing person will use voice in the usual manner without using Z5 Mobile. Only the deaf person needs the Z5 Mobile for such calls.
8. Can I make a point-to-point call to a videophone using Z5 Mobile?
a. Yes! Z5 Mobile is designed to allow you to both make and receive point-to-point calls with other videophones, just like our Z5 Desktop app for PC or Mac computers.
9. Does Z5 Mobile have voice carry-over (VCO) capabilities?
a. Yes! Because our VCO Plus service uses single-line technology, you can use the microphone/speaker of your Android device to make and receive VCO calls.
10. Can I make HolaVRS calls using Z5 Mobile?
a. Yes! Z5 Mobile is designed to allow you to both make and receive HolaVRS calls, just like our Z5 Desktop app for PC and Mac computers.
11. Will Z5 Mobile work with 911?
a. Yes! Z5 Mobile supports automatic 911 calls. It works with any valid HolaVRS calls, just like our Z5 Desktop app for PC and Mac computers. a. Yes! Z5 Mobile supports automatic 911 calls. It works with any valid 3-digit phone number (such as 411 or 511). In fact, Z5 Mobile has a dedicated 911 button for emergency calls. You can press the “911” button in the left side navigation bar or manually dial “911” from the keypad.
12. I have Z5 Desktop. Do I need to get a different number for Z5 Mobile?
a. No, you can use the same number for people to reach you through Z5 Mobile or Z5 Desktop.
13. How do I set up avatars (pictures) for my contacts in the Address Book?
a. Click on the avatar of a contact entry to see two options for adding a picture: take a picture or use one from your library. After taking a picture or selecting one from your library, tap “Save”.
14. Can I use my Android device’s Contacts, as well as Contacts from my Z Profile?
a. Yes. You can make calls using both your Android device’s Contacts and Contacts from your Z Profile.
15. Can I set up frequently used contacts so that they are easier to access, like speed dial?
a. Yes, you can! Simply click the star in a contact, and that contact will become one of your “Favorites.” Then, when looking at your contacts, you can select the “Favorites” view to show ONLY the contacts you’ve selected. This makes it easier and faster to find frequently used contacts.
16. What does white Z5 icon means in the notification bar?
a. White Z5 Icon means you are not logged on-line.
17. What does colored Z5 icon means in the notification bar?
a. Colored Z5 Icon means you are logged on-line.
18. Who do I contact if I experience any technical issues?
a. If you have questions or experience technical difficulties with Z5 Mobile, contact our Customer Care team for assistance:
Call: 866.932.7891 or help.zvrs.tv
Email: help@zvrs.com
