Service Updates
The Z takes great pride in its telecommunications networks—one of the most reliable in the VRS industry—and we do everything we can to provide our customers with exceptional service. We will post any product and service updates/issues here, making it easy for you to stay informed. Please check here first for the latest announcements, and if you need further assistance, contact our Customer Care team at help@zvrs.com.
ZVRS Service Interruption Notice 3/1/15
In keeping with our commitment to provide the best service to you, we will upgrade our systems on Sunday morning at 5:00 a.m. Eastern Time for approximately 5 minutes. Our system will not be able to handle VRS, 911 or VP calls during this upgrade period.
You will not need to do anything to your Z videophone(s) or Z5 app(s) during or after the upgrade. If you have any questions or concerns, feel free to contact us by VP at 866-932-7891 or help@zvrs.com..
Z5 Service Interruption 6/13/14
We experienced a service interruption for VRS and Point to Point calls from approximately 12:15 pm – 1:56 pm. Service has since been restored. We apologize for any inconvenience and appreciate your patience as we worked to resolve the issue.
Z-20 and Z-5 Service Interruption 5/21/13
We experienced a service interruption for VRS and Point to Point calls from approximately 12 noon-1:55 pm. Service has since been restored. We apologize for any inconvenience and appreciate your patience as we worked to resolve the issue.
Z-20 Service Interruption 2/27/13
ZVRS experienced a service interruption on Wednesday, February 27, 2013 at 1:14 p.m. Z-20 customers were unable to place or receive calls.
You do not need to take any action. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue.
If you have any questions or require assistance, please contact our Customer Care team for support by calling 866.936.7891 or sending an email to help@zvrs.com.
Service Interruption 10/24/12
ZVRS experienced a service interruption on Wednesday, October 24, 2012 from 8:52 to 10:08 a.m. ET. During that time, Z4 users could not make point-to-point or VRS calls. Other ZVRS calls were not affected. The cause of the interruption was due to a process issue during a maintenance period eariler that morning. The issue has since been rectified to ensure this does not occur in the future.
We apologize for any inconvenience and appreciate your patience as we worked to resolve the issue.
Service Interruption 9/20/12
ZVRS experienced a service interruption on Thursday, September 20, 2012 from 1:18 to 1:40 p.m. During that time, we were unable to accept VRS calls. VRS calls already in progress prior to the interruption and point-to-point calls were not affected. The cause of the interruption was a software process issue, which has since been rectified to ensure this does not occur in the future.
We apologize for any inconvenience and appreciate your patience as we worked to resolve the issue.