Confidentiality & Privacy Policy

ZVRS is committed to protecting your privacy and complying with all Customer privacy laws and requirements, including but not limited to Customer Proprietary Network information (CPNI). This privacy policy explains how ZVRS collects and uses information about you and your use of ZVRS’ website, products and services.

ZVRS.com Website & Collection of Information from Website Visitors

ZVRS.com is a secure site. Just like you, we place a high value on confidentiality. The profile information you provide through this site is not shared or used for any other purposes. It is our policy to keep this information secure and not transfer, sell or distribute this data outside the company.

We may collect personally identifiable information (“PII” or “Personal Information”), information that can be used to identify or communicate with you. From its website, ZVRS may collect and/or track: 1) your Name; 2) your address(es), which may include the physical location from which you will access ZVRS’ VRS services; 3) your phone number(s); 4) your e-mail address(es); 5) your ip address(es); 6) your operating system/machine type; 7) your home server domain names, type of computer and type of web browser; 8) your usage of our services (such as minutes of use, telephone numbers or IP addresses called, date and time of call); and 9) information knowingly provided by website visitors via online forms, profiles, registrations, surveys and contest entries.

We may also collect non-personally identifiable information (“non-PII” or “Non-Personal Information”) about your use of our products and services and our business relationship with you when you interact with or use our Web site, products, or services, or respond to e-mails, newsletters or promotional or other informational communications.

Information Collected

ZVRS may collect Personal or Non-Personal Information when you interact with our products or services. ZVRS may collect Personal Information and Non-Personal Information automatically when you visit our websites or use our products and services.

ZVRS may collect information about you, your use of our products and services, and our business relationship with you. The information may be used by ZVRS for marketing and promotional purposes (unless you choose to Opt-Out per CPNI, outlined below), as well as statistical analysis of user behavior for product and content development.

Individually identifying information, such as names, postal and e-mail addresses, phone numbers and other personal information voluntarily provided by you may be added to ZVRS’ databases and used for future contact with you about ZVRS.com updates, new products and services, upcoming events and status reports on orders placed with ZVRS.

If you use our location-enabled services for purposes other than 911 calls, we may collect information about your location from those services or from your device.

You may view or use our Web site without registering or submitting any Personal Information. In that case, we will collect non-Personal information through cookies or other Web devices. This non-PII may include Website pages viewed, time spent using certain services, demographic data, user preferences or other information that does not specifically identify any one individual. We may collect non-PII when you send us e-mails or respond to special promotions or newsletters.

How We Use Information Collected

We use the information we collect to provide you with our products and services and to respond to your questions. We also use it to provide a better customer experience and to continue improving the quality of our products and services. We may use Personal and Non-Personal Information to communication with your about our services, including updates, promotions, and special offers, or to deliver content or advertising that may be of interest to you. We also use the information we collect to ensure that our products, services and website remain functioning and secure, or to investigate, prevent or act on any illegal activities or violations of our Product Agreement.

ZVRS may access, use, share or disclose your Personal Information, subject to applicable legal restrictions, such as those that apply to CPNI, under the following circumstances: 1) in order to initiate or provide ZVRS products and services; 2) comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; 3) respond to 911 calls or emergencies; 4) enforce applicable provisions of ZVRS’ Product Agreement which can be found at www.zvrs.com/about-us/the-z/z-product-agreement, including investigation of potential violations; 4) detect, prevent, or otherwise address fraud, identity theft, security or other technical issues; or 5) protect the rights, property or safety of ZVRS, our employees or users, or the public as required or permitted by law.

ZVRS may use your personal information for research and analysis in order to develop and improve our products, services and/ or website.

ZVRS may share Personal Information with its corporate subsidiaries and affiliates. Any Personal Information provided to ZVRS’ subsidiaries or affiliates will be treated in accordance with the terms of this Privacy Policy. Further, ZVRS may provide Personal Information to certain authorized third parties acting on our behalf (“Authorized Entities”) to provide or market ZVRS products or services, to process information on our behalf, or to perform other functions on our behalf. Such sharing shall occur only after such Authorized Entities have entered into a confidentiality agreement that (1) prohibits them from using, allowing access to, or disclosing your Personal Information to any other party (unless required to do so under force of law) and (2) requires them to have appropriate protections in place to ensure the ongoing confidentiality of your Personal Information.

In the event that ZVRS undergoes a business transaction or change in corporate structure, such as a merger, acquisition or sale of a portion of its assets, your personal information may become part of the assets transferred. In such instances, ZVRS may choose to disclose personal information about you to a third party for compensation.

In order to provide our services, we may occasionally provide information to other companies or independent contractors that work on our behalf.

Lastly, information that does not reveal how to identify or contact a user is not Personally Identifiable Information. “Aggregated Data” such as the number of visitors who access ZVRS’ Website on a particular day or the percentage of users who downloaded services from ZVRS, does not constitute Personal Information under this Policy.

Links to Other Web Sites

ZVRS may provide links to, or automatically produce search results for, third-party Web sites or resources or third-party information referencing or linking to third-party Web sites or resources. ZVRS has no control over such third-party Web sites and resources, and you acknowledge and agree that ZVRS is not responsible for the content or information contained therein. When you follow such a link, you are no longer protected by our Privacy Policy, and we encourage you to read the privacy statements or other disclaimers of such other parties. ZVRS is not responsible for the privacy or security practices or the content of non-ZVRS Web sites, services or products. ZVRS cannot and does not guarantee, represent or warrant that the content or information contained in such third-party Web sites and resources is accurate, legal, non-infringing or inoffensive. ZVRS does not endorse the content or information of any third-party Web site or resource and, further, ZVRS does not warrant that such Web sites or resources will not contain viruses or other malicious code or will not otherwise affect your computer. By using any of ZVRS’ systems or Web sites to search for or link to a third-party Web site, you agree and understand that ZVRS shall not be responsible or liable, directly or indirectly, for any damages or losses caused or alleged to be caused by or in connection with your use of, or reliance on, ZVRS to obtain search results or to link to a third-party Web site.

Emails or Other Communications

This Privacy Policy does not protect you when you send business information, ideas, concepts, inventions, or other intellectual property by e-mail or other means to ZVRS. If you want to keep confidential any business information, ideas, concepts, inventions, or other intellectual property, do not send them to ZVRS.

Protecting Personal Information from Children

To the extent ZVRS is able to determine the age of users by their submission to, or communications with, ZVRS’ website or its agents, ZVRS will not knowingly collect or post information from individuals under the age of eighteen (18) without parent or legal guardian consent.

When providing VRS products and services over an internet connection, ZVRS may collect and store information about: 1) information necessary to complete or receive a call, including information about who your child is calling or who is calling your child; 2) the length of each call, for accounting purposes; 3) your child’s contact, to allow your child to maintain a contact list; and 4) your child’s location, if you consent to your child’s use of location-enable services. ZVRS does not disclose this information to third parties.

In any instance registration is required on ZVRS’ website, and a user submits information which indicates that such user is an individual under the age of eighteen, the individual’s parents or legal guardian will receive an e-mail alerting them to the child’s registration. The e-mail will contain instructions on how the parent or legal guardian can delete the individual’s registration/profile, if so desired. Alternately, ZVRS requires visual verification of the parent or guardian’s approval of the individual’s registration through a live videophone call with Customer Service. It is during this verification process that a government-issued form of photo identification is required.

You have the right to ask ZVRS to allow you to review information ZVRS has collected about your child, to stop collecting personal information about your minor child, or to delete information it has on file about your minor child at any time. If your child is under the age of 13, ZVRS is legally required to comply with that request. If your child is between the ages of 13 and 18, ZVRS will voluntarily honor your request.

Security of Personal Information

ZVRS is committed to securing your personal information. ZVRS has implemented various security measures, including physical security and logical access measures, to protect your personal information. Periodic reviews of ZVRS’ policies occur that affect data collection, storage and processing with implementation of additional security features when appropriate. ZVRS also restricts access to your personal information to its employees, contractors and agents, who require access to your personal information to perform services on ZVRS’ behalf. Such individuals are, too, subject to ZVRS’ privacy and confidentiality obligations.

Updating or Deleting Your Personal Information

You can always contact us in order to (1) delete your Personal Information from our systems, (2) update the Personal Information that you have provided to us, or (3) change your preferences with respect to marketing contacts or other activities, by emailing us at help@ZVRS.com. We will make good faith efforts to accommodate such requests, unless such information is needed to comply with valid legal requirements or to protect the rights, property or safety of ZVRS, our employees or users, to the public. In your request, please provide your name, email address or other contact information, and describe the information requested to be accessed, corrected, or removed in any such request. We may decline to process requests that are unreasonably repetitive or complicated, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical. Because of the way we maintain certain services, including backup systems, even after we delete your information, copies may remain on our servers and systems for a period of time before being deleted. Any requested changes will not have any effect on other information that ZVRS maintains.

ZVRS’ Right to Contact You

ZVRS reserves the right to contact website visitors regarding account status and/or changes to the subscriber agreement, privacy policy or any other policies or agreements relevant to site visitors.

Privacy Policy Changes

This policy is effective as of January 2015. ZVRS reserves the right to change this policy at any time by notifying visitors of the existence and location of the new or revised privacy policy. By visiting ZVRS.com, you accept all terms and conditions outlined in this privacy policy.

If you do not agree to the terms of this Privacy policy or any other ZVRS policy, agreement, or disclaimer, you should exit the site and cease use of all Z services and products immediately. Your continued use following the posting of any changes to this Policy means you agree to be bound by the terms of this Privacy Policy.

If you have any questions or concerns about this Privacy Policy, you may email us at help@ZVRS.com and the customer service department will forward your complaint to the appropriate ZVRS department for a response or resolution. We try to answer every e-mail in a timely manner, but please be aware that some requests may take longer than others.