Legal Disclaimer

CSDVRS’s provision of Video Relay Services (VRS) is governed by the rules adopted by the Federal Communications Commission (FCC) (47 C.F.R. 65.601 et. seq.) pursuant to the FCC’s authority under Section 225 of the Communications Act of 1934, as amended, 47 U.S.C. 225. Under these rules, VRS Communication Assistants (CAs) must meet certain minimum standards in order to qualify as VRS interpreters. While all of CSDVRS’s interpreters are qualified to provide VRS under the FCC’s rules, different credentialing and licensing requirements are imposed by each of the individual states with respect to the qualifications needed to provide legal interpreting, i.e., interpreting for depositions and other legal proceedings. Because CSDVRS is centrally located in some states, it cannot guarantee that all of its interpreters meet all of the legal interpreting qualifications of every single state. No party shall have the right to rely on such VRS for any specialized interpreting service needs.

911 Calls

CSDVRS is not liable for any error during the emergency call process, nor for any delay in the call process or availability of video interpreters. CSDVRS is also not liable for any error in the transmission or interpretation of any information pertaining to the emergency, including but not limited to: location, identifying information such as names, nature of emergencies, or any other details shared during the call. Additionally, CSDVRS is not liable for any delays or problems with emergency personnel’s arrival or services.
WARNING: Please be aware that, currently, some numbering limitations of VRS-based 911 video calls may prevent automatic referral of your location information to 911 emergency authorities. The resulting need to gather this information and convey it to emergency responders manually increases the amount of time for these calls, as well as the risk of error. For this reason, if you do not have a registered 10-digit telephone number, or reside in an area where a geographically appropriate telephone number could not be readily provided to you, CSDVRS recommends for you to dial 911 from a TTY or use a traditional TTY relay services to make 911 calls.

Confidentiality & Privacy Policy IS a secure site. Just like you, we place a high value on confidentiality. The profile information you provide though this site is not shared or used for any other purposes. It is our policy to keep this information secure and not transfer, sell or distribute this data. If you have further questions or concerns, feel free to contact Customer Care.


Customer agrees that CSDVRS shall not be responsible or liable for any claims or causes of action that arise from Customer’s use of CSDVRS’ services or products. Further, Customer agrees to indemnify and hold CSDVRS and its members, managers, officers, employees, agents, and affiliated entities harmless for all costs, fees, expenses, and damages of any nature whatsoever related to any such claims, including court and arbitration costs, attorneys’ fees, and the costs of other professionals, unless such claims are solely based on CSDVRS’s willful misconduct. This provision will continue to apply after this Agreement ends.

Limitation of Liability

In no event shall CSDVRS be liable for punitive, reliance, or special damages, or for indirect or consequential damages, including but not limited to lost profits or revenue or increased costs of operation. These limitations apply even if the damages are foreseeable or CSDVRS is told they are possible, and they apply to any negligence claim that does not involve willful misconduct or intentional misconduct no matter how that claim is styled or on what legal grounds (such as contract, tort, statute, misrepresentation), it is based on. CSDVRS will be liable for no more than the amount of direct damages to the person or property.

Governing Law

This Disclaimer including any actions arising from or pertaining to it will be governed by the law of the State of Florida, without regard to its choice of law rules. This governing law provision applies no matter where Customer resides, or where Customers uses CSDVRS’ services or products.

Changes to Disclaimer

CSDVRS will update this Disclaimer if the law or our practices require changes to it. Your continued use following the posting of any changes to this Disclaimer means you agree to be bound by the terms of the revised Disclaimer.