In 2013, in an effort to prevent fraud waste and abuse, the FCC began discussions to require VRS providers to collect the last four digits of our customer’s social security number as well as their date of birth in an effort to validate their identity. The FCC calls this the TRS User Registration Database (“URD”). While we, along with the other VRS providers have fought against this requirement, we have been unsuccessful in putting a stop to it. The FCC has recently selected a third party to begin the implementation of this URD. The FCC will soon be requiring all VRS companies, including ZVRS, to input the last 4 digits of our customer’s social security number as well as their date of birth into the URD.

In the coming weeks, you can expect to see an email from ZVRS with instructions guiding you through the process of providing ZVRS with your last 4 digits of your social security number and your date of birth. It’s very important you provide this information in a timely and accurate manner. Failure to give provide this information could result in you not being eligible to place VRS calls.

ZVRS is committed to ensuring your personal information is protected and held in a confidential manner. We will be required to share your personal information with the FCC’s User Registration Database, but will not be using this information for any reason other than to validate your identity. For more information regarding ZVRS’s privacy policy, please go to www.zvrs.com/privacy.

Our goal is to make this process as painless as possible to you and we greatly appreciate your support with this effort. Once we have validated your identity, you should not be asked by us to validate it again.

If you have any questions or concerns about the new FCC requirements for their User Registration Database, you can contact the FCC’s ASL Customer Support Line by calling 844-432-2275.

Link to FCC for more information at www.bitly.com/FCCupdate.

To view the VRS Joint Provider PSA on TRS User Registration Database, please click here.